We are always trying the best to offer the best quality and fastest shipping. But we understand occasionally, you may need to exchange or return some dress. Our company offers the most reasonable return & refund policy, just hope to support your business and maintain a good cooperation relationship with all of our customers.
- If any product with quality or damage problem, we accept your return or exchange. But because of our low prices, we can’t afford any return or exchanging shipping charge; and the shipping charge of your order is not refundable under any condition
- Please confirm your parameters of BWH and select size carefully; any extra charge of exchange for size problem is paid by customers. If you want to return the dress because it does not not fit, we need to charge 15% restocking fee as well as the return of non-quality problem
- Any product should be in original condition before return, or we will not accept the parcel returned
- Quality problem includes broken-hole, UN-sew, damage segment.
- Non quality problem includes kink mark, press mark, little threads, wrong size selected.
- Most of our bandage dresses are mini dress, the length is above knee, and it’s basic design concept to show out lady’s sexy feel. No dress is return or exchange for too short reason.
- We can’t accept no reason return or exchange, or because of personal preference. Please check clearly the products in your parcel, and if you do receive quality problem products, just contact us within 7 days after receipt , send the exact photos to show what problem is. After our designer confirm, we will go on the return or exchange procedure.
- Promotion dress is not accepted for return or exchange.
- The color is shown differently because of different display and camera, and it’s not possible to make the dress to be completely the same like the advertisement picture as well as Aziz Max. Please takereference to our real photos of most styles.
- The order is not cancelable after the order was arranged, but if you really need to change, please contact us within 12 hours after the order processed.
- We don't cover the lost or stolen parcel by post service or by DHL which is authorized by receiver to leave at the front door, please offer a correct shipping address and don’t use PO Box address. Make sure you can accept the post service.
- Any refund will be issued after the return parcel received in our warehouse or by your sales representative.
- Any products must be returned in original condition. There will be 50% charge if it comes with perfume, lipstick, damage(return reason is not for damage).
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.